Frequently Asked Questions

What is your return policy?

Please visit our Shipping + Returns page to find out more.

How long will it take to get my product(s)? 

We hand-make our products in small batches, so processing may take up to 5 business days. Thank you for your patience! We use the fastest and most affordable shipping methods - so including processing time, your product(s) should be with you no later than 7-10 business days after purchase. We usually ship pretty quickly though :). Please visit our Shipping + Returns page to find out more information.

Are all of your products organic? Vegan?

Our products are all-natural and many of them contain organic ingredients. We are currently working on adding even more organic goodness to our lines where possible! 

Many of our products are vegan! In fact, most of them are! Exceptions to this are Jo’s Body Scrub, Jo’s Pain Salve, and Jo's Matcha Monsters - which contain organic beeswax (not considered vegan). 


 Do your products have a shelf life?
 All of our products have a shelf life of 1 year from the purchase date if stored and used in the correct manner. Storage and usage instructions are always included in your package. If you have any issues don't hesitate to contact us.  


Is all of your packaging recyclable? 

At Jo’s Body shop we try to be as sustainable as possible. This means that we re-use and recycle where we can. Currently, our product jars and bottles as well as the boxes, envelopes, and paper we use to ship our products are all recyclable (our packing paper is not only recyclable, but recycled).

Why is Jo’s Pain Salve a “limited stock item”? 

We solar infuse our own arnica oil for 3-4 weeks at a time. This means that there may be a bit of a wait time when this product sells out - but do not fear! If any product is ever sold out, they WILL be back in stock (unless explicitly stated). If you would like to be alerted when a product is back in stock, make sure to fill out the wait list form (this will be on the item’s product page). 

Is Jo’s Body Scrub a soap replacement? 

Our body scrub(s) are not a substitute for soap and contain no surfactants, detergents, or soap. For more information, read more about our products on their individual product pages. 


Is it normal for my yoga mat spray to separate? 

Yes it is! This is product is all-natural and may separate or "settle". It is completely normal and safe to use. Just make sure to shake well before use!  


Will you be coming out with more products? 

Yes! Yes! Yes! We have some awesome things on the way!